20 ideas to improve your quality measurement system

When working with quality measurement we face several issues at once: vague context for the measurement; changing environment; long list of the stakeholders; unclear definition of the “quality” itself; inability to find a “magic” KPI… the list goes on.

 

Instead of fire-fighting separate issues, we will talk about a systematic approach to the quality measurement. During this 45 minute talk you will learn at least 20 logically connected ideas to improve your existing quality measurement system so that you can implement them next week when back in your office.

 

This talk will be most useful for those who have already tried quality dashboards or scorecards, and found that this approach needs some push to be more useful.

Behandelte Problemstellungen:
Finding tailor-made quality metrics

Managing large number of metrics

Combining best practices into a system

Vorgetragen von: Aleksey Savkin
Unternehmen: Kitonik s.r.o.

Vortragssprache: Englisch
Level: Fortgeschrittene
Zielgruppe: project managers,team leaders,decision makers

Partner 2018